From first idea to full service.
We're operators first, offering end-to-end consultancy across bars, pubs, restaurants, cafes and night clubs, from concept to a fully running business. We've worked the bar, grafted in the kitchen, run the floor and built the teams, so our advice is grounded in doing it, not just studying it.
Grounded in doing it, not just studying it.
We've spent our working lives inside hospitality: opening venues, running services, building teams and carrying the numbers. We know what a Friday night looks like, what a tight margin feels like, and what it takes to turn an idea into a business that lasts.
That's why our support runs the full length of a project. Concept and brand, design and build, the food and drink offer, the people and the standards, the opening, and the ongoing performance once the doors are open. AI and technology are part of what we do too, but only when they solve a real problem. They're one arm of the business, not the whole story.
Seven areas. One complete service.
Each area stands on its own, and together they cover a venue from first idea to running well. Take the whole journey with us, or bring us in for the part where you need a hand.
Concept & Brand Creation
- Concept development and feasibility studies
- Brand creation: naming, identity, story and positioning
- Site and market assessment
- Business planning and financial modelling
Design & Development
- Front of house and interior design direction
- Kitchen design, layout, equipment specification and purchase
- Bar design, layout and equipment specification
- Project management through fit-out, build and handover
Food & Drink
- Menu development and menu engineering
- Cocktail and drinks list development
- Recipe costing, gross profit and margin optimisation
- Procurement, supplier selection and specification
- Cellar, stock and purchasing control
People & Training
- Recruitment, team structure and kitchen brigade design
- Front and back of house training programmes
- Bar and service training (TID Bartender School)
- Leadership and management development
- Standards, procedures and compliance: health and safety, food safety, licensing
Openings & Rollout
- Pre-opening critical path and mobilisation planning
- New-site openings, from single units to flagship venues
- Multi-site rollout and brand expansion
- Launch and marketing support
Operations & Performance
- Operational reviews and turnaround
- Profit and loss, labour and margin optimisation
- Guest experience and retention
- Systems, reporting and process improvement
- Marketing, brand and PR support
AI & Technology
- The AI Readiness Snapshot: free, 10 minutes or less
- The AI Readiness Review (AIR): a prioritised action plan you act on yourself or have us deliver
- AI implementation and the Black Box business management system
- Honest, vendor-free technology and systems advice
The whole journey, under one roof.
Most operators end up stitching together a designer here, a menu consultant there, a trainer somewhere else. We cover the full path, so the concept you start with is the business you end up running.
One team across the full path, so nothing falls between the gaps. The concept you start with is the business you end up running.
Wherever you are, we can help.
Whether you're sketching a concept on the back of a napkin or running venues that need sharpening, get in touch and tell us where you are. We'd rather sit down, listen and work out where we can genuinely help. Start a proper conversation, or book a quick call, whichever suits you best.
Hospitality consultancy, from first idea to full service. Run by people who have run these businesses.